Terms of Use

This website is operated under the name GIGS TEAM, a mobile tyre service enquiry and coordination brand. These Terms of Use apply to browsing this website, accessing its informational pages and submitting an online request.

The website is designed for customers in the United Kingdom. It can route enquiries to regions for review but does not itself establish that a fitter is located in any specific town or postcode.

The Book Now form is an enquiry form, not an instant booking or automated dispatch system. Submitting it does not mean that a technician has accepted the job, reserved a tyre, started travelling, or agreed a quotation, appointment or arrival time.

The information you provide will be reviewed for location, appropriate service, tyre specification and possible operational capacity. A representative may contact you to clarify details or discuss available options. A booking is only confirmed once the proposed work, location, products, price and timing have been expressly agreed.

Our website describes potential mobile tyre fitting, replacement, puncture assessment, home, workplace, safe-roadside and fleet services. Actual offerings depend on the relevant vehicle and tyre, equipment, availability, local access and safe working conditions.

We do not guarantee nationwide coverage, immediate dispatch, a particular arrival window or the availability of any specific tyre based solely on website information.

Roadside safety: if your vehicle is in immediate danger, on a live traffic lane or in another hazardous position, follow official road safety guidance and seek emergency or specialist breakdown help. The website is not an emergency response service. Do not put yourself in danger to obtain a tyre size or photo.

Please provide accurate contact details, vehicle information, tyre size where known, a postcode for the vehicle's location, a description of the problem and relevant access instructions.

Make us aware of restricted or private parking, gates, property permissions, slopes, unsafe conditions, unusual wheels, tyre-pressure monitoring equipment and any known requirements likely to affect the appointment. You must have authority to request work on the vehicle and to provide the location for the proposed service.

Information supplied by the website or in an enquiry discussion is not a substitute for a professional tyre inspection or vehicle manufacturer's guidance.

Any proposed quotation should identify the service, tyre product and specification where relevant, quantity, fitted price or other charges, applicable taxes and any known attendance, travel, balancing, valve, disposal or additional costs.

Prices mentioned in general website content are not guaranteed quotations. We will not treat a service as accepted until the applicable charges and method of payment have been explained and agreed.

If an unexpected issue arises while assessing the vehicle or tyre, any additional work and cost should be discussed before that extra work proceeds. Payment arrangements and invoices are governed by the terms specifically confirmed for the job.

If you need to change an agreed time, location or appointment, contact the team as soon as possible through the contact details provided with your booking. Changes can affect travel, suitability, cost and availability. Any specific cancellation fees or charges must be communicated as part of the booking agreement and must be lawful and fair.

Consumers may have statutory cancellation rights for some distance or off-premises contracts, including rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. How these rights apply depends on the circumstances, whether goods and services are supplied together, and whether work has begun or been completed following the consumer's express request. Applicable cancellation information should be provided before entering into a contract, where required.

Nothing in these website terms excludes or reduces your statutory consumer rights, including rights relating to services performed with reasonable care and skill and goods meeting the applicable legal requirements. We do not impose a blanket “no refunds” rule on this website.

A request may need to be discussed with a regional operator or service partner. The identity of the party responsible for carrying out a confirmed job and its applicable contract terms should be made clear before acceptance. Not every requested location can be served.

Businesses seeking ongoing fleet support, purchase orders, credit or special commercial terms must agree them separately. Submitting a fleet enquiry does not create an account, guaranteed service level or ongoing contract.

We aim to keep our service descriptions, technical guidance and coverage information useful and current. However, general advice may not apply to every vehicle or situation. Please confirm relevant specifications and proposed arrangements with a qualified professional.

You must not attempt to interfere with website security, submit fraudulent requests, scrape or overload the service, or use the enquiry system for unlawful purposes. Website photographs may include illustrative GIGS TEAM brand artwork and should not be treated as evidence of a particular depot, staff member, stock level or service capability.

Copyright and other intellectual property rights in original website materials are reserved by their respective rights holders. External websites linked from GIGS TEAM are governed by their own terms.

Nothing in these Terms of Use limits or excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or non-excludable statutory consumer protections.

We are not promising that the website will be continuously available or error-free. Website information alone should not be relied upon as confirmation that a particular service will be provided. Liability arising under an actual confirmed service contract is subject to the agreed lawful terms and applicable legislation.

For an enquiry about website use, a proposed appointment or an existing arrangement, contact GIGS TEAM with your reference number if available. We aim to assess reasonable concerns and respond through an appropriate channel.

We may update these Terms of Use to reflect changes in the website or service process. Significant changes to a separately agreed booking are not automatically imposed simply by updating this page. For how we handle information see our Privacy Notice.